Privacy Policy

Information We Collect

When you interact with our drawing fundamentals platform, we gather different types of information to tailor your learning experience and enhance our services.

Personal Information

We collect details you provide directly when creating an account or reaching out to us. This includes your name, email address, phone number, and any messages you submit through our contact forms. When you enroll in our drawing courses, we also gather information about your artistic background and learning objectives.

Usage Data

We automatically collect data about how you use our site and learning platform. This includes pages visited, time spent in various sections, completed drawing exercises, and technical information like your IP address, browser type, and device details.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember preferences, and analyze site performance. You can manage cookie preferences through your browser settings.

• Essential cookies for site functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal data helps us deliver high-quality educational content and maintain our drawing platform effectively. We are committed to handling your information responsibly and for legitimate purposes only.

Educational Services

We use your data to grant access to drawing courses, monitor your progress through various skill levels, and tailor learning recommendations to your artistic interests and abilities. This personalization supports more effective paths for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, share important course updates, and provide technical support when needed. We may also send occasional newsletters about new drawing techniques, showcased artwork, or platform improvements if you have opted in.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot areas where learners struggle, and create new content that addresses common challenges. This analysis is performed in aggregate form to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain circumstances, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We uphold strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party service providers who assist in operating our platform, processing payments, sending emails, and providing customer support. These providers access only the information needed for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If Willow Quill Harbor participates in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would inform you by email and explain any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by law, a court order, or government request. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal data.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal data, and we will comply unless we have legitimate grounds to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails anytime using the unsubscribe link in each message or by contacting us directly. You will still receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers let you control cookies via their settings. You can accept all cookies, reject certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Account information is typically retained for three years after closure, while course progress data may be retained for up to seven years for educational record purposes.

International Transfers

Although our primary operations occur in Canada, some service providers may process data in other countries. We ensure adequate protection through contractual safeguards and adherence to Canadian privacy law requirements for international transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in accordance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child’s data, request corrections or deletions, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal data we've collected from their child, request deletion, and restrict further collection or use of their child’s information. We provide clear mechanisms for parents to exercise these rights.

If you believe we have inadvertently collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you of significant changes via email or prominent notices on our site.

Minor updates may be posted without individual notice, so please review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.